GENERAL
When you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract provided to you. Buyers are subject to the provisions of the Law on the Protection of the Consumer No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws in force regarding the sale and delivery of the product.
Shipping costs, which are the shipment expenses, will be paid by the buyers.
Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the specifications stated in the order, and if available, with documents such as warranty certificate and user manual.
In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within 3 days from the date of learning of this situation. The total price must be refunded to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID
If the buyer fails to pay the purchase price of the product or cancels it in the bank records, the seller's obligation to deliver the product ceases.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD
After the product is delivered, if it is determined that the buyer's payment made by the credit card has been unlawfully used by unauthorized persons and if the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with the shipping costs to be borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS
BUYER'S OBLIGATION TO CHECK THE PRODUCT
RIGHT OF WITHDRAWAL
The BUYER; without undertaking any legal or criminal liability and without providing any reason, may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery to himself or to the person/organization at the address indicated, provided that he notifies the SELLER via the contact information below.
CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION
REDSAN STORE
Haraççı Mahallesi Haraççı-Hadımköy Yolu Caddesi No132/1 Arnavutköy/İSTANBUL
USE OF THE RIGHT OF WITHDRAWAL
If the purchased item is a service, the 14-day period starts from the date the contract was signed. In service contracts where the service has commenced with the consumer's consent before the end of the withdrawal period, the right of withdrawal cannot be exercised.
The expenses arising from the exercise of the right of withdrawal are borne by the SELLER.
In order to exercise the right of withdrawal, it is necessary to notify the SELLER in writing by registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used within the framework of the provisions regarding "Products for which the Right of Withdrawal cannot be Used" specified in this contract.
USE OF THE RIGHT OF WITHDRAWAL
The invoice of the product delivered to the 3rd party or the BUYER must be sent along with the product. (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the corporation when returning. Corporate order returns for which an INVOICE is not issued will not be completed.)
The return form, the box of the product to be returned, its packaging, along with any standard accessories, must be delivered complete and undamaged.
RETURN CONDITIONS
The SELLER is obliged to refund the total price and return any documents that put the BUYER under obligation to the BUYER within a maximum of 10 days from the receipt of the withdrawal notification, and to accept the return of the goods within 20 days.
If there is a decrease in the value of the goods due to a reason caused by the BUYER's fault, or if it becomes impossible to return the goods, the BUYER is obliged to compensate the SELLER for the damages in proportion to their fault. However, the BUYER is not responsible for any changes or deterioration in the goods or product due to proper use during the right of withdrawal period.
In case the campaign limit amount set by the SELLER is reduced due to the exercise of the right of withdrawal, the amount of discount benefited within the scope of the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Products such as undergarments, swimwear bottoms, makeup items, disposable products, perishable items, or goods with a risk of quick deterioration, as well as products that are not suitable for return due to health and hygiene reasons once the packaging is opened by the BUYER after delivery, items mixed with other products after delivery and inherently inseparable, goods related to periodicals such as newspapers and magazines, services provided instantly in electronic form or non-material goods delivered instantly to the consumer, including sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, are not eligible for return if the packaging has been opened by the BUYER according to the Regulation. Additionally, the right of withdrawal cannot be exercised for services that have commenced with the consumer's consent before the end of the withdrawal period, as stipulated by the Regulation.
Cosmetic and personal care products, underwear, swimwear, books, duplicable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.), can only be returned if their packaging is unopened, untested, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on payment when making payments by credit card, the BUYER acknowledges, declares, and undertakes that they will pay interest within the framework of the credit card agreement between the cardholder bank and themselves and will be liable to the bank. In this case, the relevant bank may resort to legal remedies; it may demand expenses and attorney fees from the BUYER, and in any case of the BUYER defaulting on the debt, the BUYER agrees to compensate the SELLER for any damages incurred due to the delayed performance of the debt.